"What's the first thing I should do for this complex change?"
It's seductive to think there's a "perfect" starting point... but complex change isn't linear—it's a web of intertwined processes and people.
A more effective question is, "What are all the relevant aspects of the change that I should consider?" Here's some shortcuts:
🌏 Think Holistically: Address multiple elements simultaneously rather than sequentially.
📊 + ❤️ Balance Data and Stories: Metrics tell you what's happening; stories reveal why and how.
🤩 Integrate Process and People: Technical solutions need human engagement to succeed.
Complex change demands both the head and the heart. By embracing this duality, you prepare yourself to navigate challenges with agility and authenticity.
Success isn't about a single step; it's about understanding the whole journey to lead with confidence and impact.
A change effort is doomed to fail when the key leaders of the change are arguing from a fixed position of what the 'future state' will look like.
They’ve already decided what the organisation "will be", and now the "change management" is simply getting everyone else on board. In essence, they are trying to win an argument.
And when leaders are focused on winning arguments, they’re not focused on solving the real problems that change management is meant to address.
Great leaders don't take charge and argue...they co-create care and accountability. The fundamentals of how to do that, are in this article.
Read MoreAfter dialling up the emotion on my goodbye post, thought I'd close off my escient journey by reflecting on my top three invaluable lessons learned from being 'front and centre' to service design, digital transformation and change.
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