“Every organisation I work with seems to be in a constant state of flux. They can't all be at Level 1 maturity! Does anyone know what they are doing yet?!"
This tongue in cheek musing by a topflight change manager, captures a common frustration across industries. It raises a critical question: does anyone get their transformation right...?
Somewhat recent research from Harvard Business School "Top 20 Business Transformations of the Last Decade" provides some compelling answers.
Organisations don’t just thrive because they adopt new technologies or pivot strategically. Instead, they do so by anchoring their transformation efforts in a powerful “Why”—a purpose that transcends profit. The numbers tell the story: purpose-driven transformations aren’t just aspirational; they deliver tangible results.
"What's the first thing I should do for this complex change?"
It's seductive to think there's a "perfect" starting point... but complex change isn't linear—it's a web of intertwined processes and people.
A more effective question is, "What are all the relevant aspects of the change that I should consider?" Here's some shortcuts:
🌏 Think Holistically: Address multiple elements simultaneously rather than sequentially.
📊 + ❤️ Balance Data and Stories: Metrics tell you what's happening; stories reveal why and how.
🤩 Integrate Process and People: Technical solutions need human engagement to succeed.
Complex change demands both the head and the heart. By embracing this duality, you prepare yourself to navigate challenges with agility and authenticity.
Success isn't about a single step; it's about understanding the whole journey to lead with confidence and impact.