“Every organisation I work with seems to be in a constant state of flux. They can't all be at Level 1 maturity! Does anyone know what they are doing yet?!"
This tongue in cheek musing by a topflight change manager, captures a common frustration across industries. It raises a critical question: does anyone get their transformation right...?
Somewhat recent research from Harvard Business School "Top 20 Business Transformations of the Last Decade" provides some compelling answers.
Organisations don’t just thrive because they adopt new technologies or pivot strategically. Instead, they do so by anchoring their transformation efforts in a powerful “Why”—a purpose that transcends profit. The numbers tell the story: purpose-driven transformations aren’t just aspirational; they deliver tangible results.
After dialling up the emotion on my goodbye post, thought I'd close off my escient journey by reflecting on my top three invaluable lessons learned from being 'front and centre' to service design, digital transformation and change.
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